Return & Refund Policy

Return & Refund Eligibility

Products can be returned or replaced within 14 days from delivery date, provided the following conditions are met:

  • The item is sealed, unused, and in its original condition and packaging as received.

  • The item is returned with the original receipt or proof of purchase.

  • The order has not had a previous return/exchange request, except in cases of wrong, damaged, or defective items.

  • A Return Merchandise Number (RMN) has been obtained from bellaveralab after reviewing your request and supporting photos/videos (if needed) and it takes 5 working days to review your request to approve eligibility to send you RMN.

  • Please note: Returns that do not meet the above conditions will not be accepted.

 

 

Wrong / Damaged / Defective Items (48-Hour Window)

  • If you received an item that is wrong, damaged, or defective, you must report it within 48 hours of delivery.
  • This timeframe is required because all orders are shipped in the best possible condition, and the 48-hour window allows the shipping company to properly open a shipment investigation and provide the required support and documentation for your case.

Exceptions (Non-Returnable Items)

  • Any opened and non-defective cosmetics items are not eligible for return or exchange.

  • Opened electronics cannot be returned or exchanged unless there is a manufacturing defect.

  • If an item was purchased as part of a bundle or Buy 1 Get X offer, the full bundle/offer must be returned or exchanged, and all items must be in their original sealed and unused condition.

Return Process

  • To initiate a return, please contact us to receive a Return Merchandise Number (RMN) via email: Refunds@bellaveralab.com
  • Once your RMN is issued: We will arrange a return pickup through our shipping partner, Please provide your receipt/proof of purchase and specify whether you prefer:
    Exchange or Store Credit (Gift Card).

Inspection & Review Timeline

  • After we receive the returned item, the inspection & review process may take up to: 14 working days to approve or reject the return request.
  • If approved, your refund or exchange will be initiated accordingly.

Shipping & Return Costs

Change of Mind Returns

  • If the return is due to a change of mind / change of interest, a fixed return fee of 150 EGP will be deducted from your refund amount (This amount includes the two way shipping & return fees paid to the shipping company).
  • Important: If your order originally qualified for free shipping, the original shipping cost will also be deducted from the refund amount in case of change-of-mind returns.

Wrong / Damaged / Defective Items

  • If the return is due to an issue caused by bellaveralab or one of our partner brands or shipping companies (wrong/damaged/defective), bellaveralab covers all shipping, exchange, and return costs.

Refund Methods & Notes

  • Approved refunds are issued for the same amount paid, after deducting any applicable shipping and return costs (if relevant).

  • Online payments will be refunded to the original payment method.

  • Cash on delivery (COD) orders will be refunded via:
    bank transfer, wallet transfer, or store credit / gift card (based on customer preference).

  • Gift card payments are refundable as gift card / store credit only.

Refund Timeline

  • Refunds are processed within 2 business days after approval, and may take 14 days after approval to reflect in your account depending on bank or wallet processing times.
  • For COD refunds, we will require your bank account details or wallet number to process the transfer.

Refund Timeline

  • For Any further support needed you can email us at @support@bellaveralab.com